Every customer has individual business telecom needs…

Sunseeker Torquay themselves talk about “Individuality being at the heart of service” and this is a statement that we ourselves at ICOM keep at the forefront of our minds at all times when dealing with our clients and potential clients.

Sunseeker provide luxury motor yachts, but a yacht that is uniquely yours. This is why when Sunseeker Torquay relocated to a prestigious marina in Torquay, ICOM SW worked closely with Sunseeker Torquay to provide a bespoke business telecoms system that suited their needs.

The situation of Sunseeker at point of contact

ICOM have been working with Sunseeker Torquay for a number of years and of course we always worked with them to give them the best business telecoms solution, but this particular task related to their relocation and with a brand like Sunseeker it was critical that the switch took place seamlessly.

"Icom (South West) Ltd have taken care of our communications for many years including our lines and broadband I have always felt the service fast reliable and efficient, I can’t advise enough other business to switch from larger companies that view you as a number to a company that cares and understands just how important your business is"

Tom Wills, Director | Sunseeker

Why did this business need the services of ICOM?

Sunseeker Torquay needed a business telecoms company they could trust, they had in the past used National companies for their business telecoms but unfortunately they were often let down on service provision. ‘Service’ was the keyword for this task - Sunseeker Torquay needed the best possible customer ‘service’ from the telecoms provider, but also needed to ensure there was no interruption to ‘service’ for their clients.

What was the solution for the Sunseeker?

ICOM started with a full survey of the business premises, this survey took into consideration the needs of the business, as well as the aesthetics that needed to keep online with the Sunseeker brand.

Once the survey was completed, ICOM provided a full breakdown of the work needed, along with the associated costs to ensure that both met the needs of the business. ICOM then liaised closely with Mr Wills, Director at Sunseeker Torquay, where we listened carefully to any further specific business needs and devised a plan of action, which saw much of the work being done behind the scenes long before the actual move took place.

After agreement was reached ICOM moved on to the design and installation of the business telecoms for Sunseeker Torquay, ensuring that it was sympathetic to the surroundings. ICOM worked to ensure that the installation was completed to specification and without any disruption to Sunseeker Torquay customers, an area that the client was very specific about. The final result saw Sunseeker Torquay make their move successfully whilst maintaining services at all times.

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